The information provided below does not relieve us of any additional rights or protections you may have under the Consumer Rights Act and The Consumer Contracts Regulations (which replaced the Distance Selling Regulations).

We no longer accept tape adhesives back for refunds or exchange due to the perishable nature of these products when exposed to heat and other environmental factors.

We offer free returns to UK customers only. Free returns labels can be accessed via this link at any time without seeking prior approval.

You may return any unused items excluding adhesive tapes, in their original packaging within 30 days of delivery. We reserve the right to refuse returns sent after this time frame. We will refuse returns for any items that have been used or show signs of use and we may refuse returns for hair extensions that have had their strings removed. Please contact customer service to inquire about potential exceptions if you have removed the strings but not used the hair extensions.

Upon receipt of your order please inspect the tips or attachment and the length, thickness, weight, and colour of the hair extensions to ensure you are happy before use, we will not accept returns for any of these reasons if the hair has been used.

If you have any concerns after inspecting your order or think you may need to return an item DO NOT use it. You can inspect an item before deciding to keep it, but this does not involve using or wearing the item. If the item has been used or worn, we will not issue a refund and we will not offer any exchanges or store credit.

In the event we reject your return we are not liable for any additional shipping costs that may arise when organising the return of the item to you. Please discuss with customer services how to organise any such returns.

If your return is due to an error in our warehouse (you received an incorrect or defective item, etc.) please accept our apologies and we will cover the return shipping costs within the UK using our Royal Mail Online Return Portal (You will need access to a printer to use this or email a QR code to your phone and present it at participating Post Offices).

We will not pay for return shipping costs if you choose to use other couriers or shipping methods unless pre-agreed and instructed to do so with customer services. If you no longer require a replacement for your incorrect or defective item, your original shipping costs will also be refunded. We do not offer additional compensation for loss of time or business.

Returning items without the corresponding order number and correct packaging will delay your refund till you have provided the required information. Customers that repeatedly return unlabelled hair without packaging may have future returns rejected.

International Customers may be charged £8 to cover customs handling fees for returned items and must pay return postage costs unless the return is due to a packing error or defective item. International customers should discuss how to organise returns with customer service prior to sending.

We aim to process your returned items for a refund within a few days of them being received into our warehouse. Refunds may take a week or more after this to appear back on your card statement.