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Prestige Privacy Policy

Effective Date: May 23, 2024

1. Introduction

UK Remy Hair Extensions Ltd Ta Prestige Hair Extensions ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.prestigehairextensions.com (the "Site") and use our services. By using our Site and services, you agree to the terms of this Privacy Policy, which complies with the General Data Protection Regulation (GDPR).

2. Information We Collect

  • Personal Information: This includes information that can identify you, such as your name, email address, billing and shipping address, phone number, and payment information. We collect this information when you create an account, place an order, or contact us.
  • Usage Information: This includes information about how you interact with our Site, such as the pages you visit, the products you view, and the links you click. We collect this information using cookies and similar technologies.
  • Device Information: This includes information about the device you use to access our Site, such as your IP address, browser type, operating system, and referring website.

3. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfil your orders.
  • To provide customer support.
  • To communicate with you about your orders, promotions, and new products.
  • To improve our Site and services.
  • To comply with legal obligations.
  • To personalize your experience on our Site.
  • To prevent fraudulent transactions and monitor against threats.

4. Legal Basis for Processing

We process your personal information based on the following legal grounds, as required by GDPR:

  • Consent: Where you have given us explicit consent to process your personal information for specific purposes.
  • Contractual Necessity: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
  • Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.
  • Legitimate Interests: Where processing is necessary for our legitimate interests, such as improving our services, provided that these are not overridden by your rights and interests.

5. Disclosure of Your Information

We may share your information with the following third parties:

  • Service Providers: We may share your information with third-party service providers who help us operate our Site and provide our services. These service providers are contractually obligated to protect your information.
    • Payment Processors: PayPal
    • Web Hosting and CDN: Cloudflare
    • Checkout Optimization: IWD Agency (Dominate)
    • Customer Support: Zendesk
  • Business Partners: We may share your information with business partners who offer products or services that we believe may be of interest to you, provided you have consented to such sharing.
  • Legal Compliance: We may disclose your information if required by law, regulation, or legal process.
  • Analytics and Advertising Partners: We may share usage data with analytics and advertising partners to help us analyse site usage and target our advertising.

6. International Data Transfers

Your information may be transferred to and processed in countries outside the European Economic Area (EEA). We will ensure that any such transfers are compliant with applicable data protection laws, including GDPR, and that your information is protected to the same standards as within the EEA, typically through standard contractual clauses approved by the European Commission.

7. Your Rights

Under GDPR, you have the following rights regarding your personal information:

  • The right to access your information.
  • The right to rectify inaccurate information.
  • The right to erase your information.
  • The right to restrict processing.
  • The right to data portability.
  • The right to object to processing.
  • The right to withdraw consent at any time (without affecting the lawfulness of processing based on consent before its withdrawal).
  • The right to lodge a complaint with the Information Commissioner's Office (ICO).

To exercise your rights, please contact us at [Your Email Address].

8. Cookies and Similar Technologies

We use cookies and similar technologies to collect usage information and improve your experience on our Site. You can manage your cookie preferences through your browser settings.

  • Google Analytics: We use Google Analytics to collect information about how visitors use our Site. This information helps us improve our Site and services.
  • Cloudflare Analytics: We use Cloudflare Analytics to monitor and optimize the performance of our Site.
  • Facebook Pixel: We use the Facebook Pixel to track conversions from Facebook ads and to create custom audiences for our advertising.

9. Comprehensive Cookie Policy

Our Site uses cookies and similar technologies to improve your experience and to provide certain features and functionality. Below is a detailed description of the types of cookies we use and their purposes.

  • Essential Cookies: These cookies are necessary for the Site to function properly. They enable you to navigate the Site and use its features, such as accessing secure areas.
  • Performance Cookies: These cookies collect information about how you use the Site, such as which pages you visit most often and if you receive error messages from web pages. This information is used to improve the Site's performance.
  • Functional Cookies: These cookies allow the Site to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personal features.
  • Targeting/Advertising Cookies: These cookies are used to deliver ads more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns.

Third-Party Cookies:

  • Google Analytics: Used to collect information about how visitors use our Site.
  • Cloudflare: Used for security and performance optimization.
  • Facebook Pixel: Used to track conversions and target ads on Facebook.
  • Zendesk: Used for customer support functionalities.

Managing Cookies:

You can manage your cookie preferences through your browser settings. You can choose to block or delete cookies, but please note that some features of our Site may not function properly without cookies.

10. Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law.

11. Security

We take reasonable measures to protect your information from unauthorized access, use, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated policy on our Site. It is your responsibility to review this Privacy Policy periodically.

13. Provision of Consent for Marketing

By providing your personal information and opting in, you consent to receive marketing communications from us. You can withdraw your consent at any time by clicking the "unsubscribe" link in any marketing email you receive from us or by contacting us at [email protected].

14. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at [email protected].